Assure Shipping Protection covers loss, theft and damage in transit at full replacement value. Claims settle in 24 to 48 business hours, not weeks.
Standard carrier liability is usually capped at $100. For a set of wheels that leaves a big gap. Assure covers the entire replacement value of your order, so the investment is fully protected from our dock to your door.
Standard shipping stops covering your order the moment it is delivered. If tracking shows a drop off and the boxes are gone, the carrier denies the claim. Assure protects you after delivery too.
Theft protocol: to keep theft claims valid, file a police report with your local department and send the case number to our support team. We cannot process a theft claim without it.
Most carriers take 30 days or more to investigate. With Assure we skip that queue. Once you send the paperwork, our team reviews and resolves the case within 24 to 48 business hours.
Once a claim is approved we do not wait. Your replacement order is prioritised and shipped right away so the car is back on the road while we settle the carrier dispute ourselves.
Email [email protected] with the subject "Assure Claim" and your order number. Damage claims need photos of the packaging and the item within 48 hours of delivery. Theft claims need the police report number. Lost package claims need nothing more than the order number.
Assure Shipping Protection is a voluntary service agreement provided by TunerMob. It is not an insurance policy. By adding Assure to an order you agree that it replaces standard carrier claims. Liability is limited to replacing the items ordered, or a full refund if they are no longer available. Damage must be reported with photos within 48 hours of delivery. The fee is 1.75% of the merchandise in the order with a $1.99 minimum, shown in the cart before you pay, and can be switched off there.
Last updated September 2026. Still have a question? Contact us.